Course Information

Total Quality and Operations Management (MMG 713)

Term: 2021-2022 Fall


Sat-Sun, 9:00 AM - 5:30 PM (10/30/2021 - 10/31/2021) Location: CHARL
Sat-Sun, 9:00 AM - 5:30 PM (11/13/2021 - 11/14/2021) Location: CHARL
Sun, 9:00 AM - 5:30 PM (11/21/2021 - 11/21/2021) Location: CHARL


Operations Management is the process by which an organization converts inputs (facilities, equipment, labor, etc.) into outputs (services and goods). This conversion process involves management functions including planning, acquisition and utilization of resources, control and evaluation. Total Quality Management (TQM) is a way for businesses and organizations to improve the quality of business processes and performance. This course develops an appreciation of the TQM concept as well as the distinctions and relationships between the operations function and other functions of the organization.