MMG 712 BS10 - Operations Management

Course Syllabus

Course Description

This course covers the main aspects of operations management, including the design of operations, project management, quality and process management, and supply chain management. Operations refers to the process by which an organization converts inputs (facilities, equipment, labor, etc.) into outputs (services and goods). This process involves management functions such as planning, the acquisition and utilization of resources, control, evaluation, and appropriate change. This course also develops an appreciation of the distinctions and relationships between the operations function and other functions of the organization including finance and marketing.

Course Objectives

1. To define operations management and its components
2. To understand how to plan and manage projects
3. To identify approaches to forecasting
4. To discuss how to design operations, including designing goods and services, managing quality, planning capacity and managing the human resource
5. To describe supply chain management, inventory management, materials planning and Just-in-Time strategies

Learning Outcomes

  1. Demonstrated understanding of the components of Operations Management.
  2. Learn methods to improve processes to add Value.
  3. Understanding of world class customers service.
  4. Learned methods for shorting cycle time, reducing costs and improving customer satisfaction.


Instructional Methodology

Blended Learning Course: This course will require access to a computer and the internet. It has half the face to face contact hours of a regular Masters of Management course, and will require significant outside of class room activity.
 
Participation in on-line discussions: Discussion topics relating the course concepts to your own situation or to current events or issues will be posted. You will be expected to respond to these topics by the due date.
 
Face-to-face instruction with in-class activities and collaborative teamwork. There will be sessions of face-to face interaction, one at the beginning of the course, and the second toward the end. These sessions will allow for direct interaction with the instructor and classmates. Learning activities will include lectures, discussion, and experiential exercises.

Grading - Assessment

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Standards

Academic Integrity

Students are expected to maintain integrity in all academic work. They will not attempt to get grades by any means other than honest academic effort. All work must be completed by individual students except for group projects. It is not permissible to hand in the same work for different courses without the express permission and agreement of the instructors involved.

Students are expected to maintain integrity in all academic work. They will not attempt to get grades by any means other than honest academic effort. All work must be completed by individual students except for group projects. It is not permissible to hand in the same work for different courses without the express permission and agreement of the instructors involved.

Disabliltiy Support

Cambridge College arranges access to facilities and academic programs for students with physical, mental, or learning disabilities of permanent or temporary duration. Accommodations are determined on an individual basis and include, but are not limited to, sign language interpreters, note takers, audio recording, tutorial services, priority registration, course modification, parking, and classroom modification.

Please contact the Coordinator for Student Special Services at ext. 1200, to discuss your disability, so we can arrange for and monitor services you need in compliance with the Americans with Disabilities Act. You are responsible to provide documentation from a qualified physician or clinician that presents a specific diagnosis of your disability, explains its limiting effects, and makes recommendations for accommodation.
 
It is important to provide this documentation as soon as possible since many services are outside the College and must be arranged far in advance. Course instructors and advisors are notified of any students with disabilities and their required accommodations.  Cambridge College Academic Catalog

Plagiarisim

Plagiarism is the appropriation of another’s work and passing off as one’s own the ideas and language of another. The student will not plagiarize or copy the work of any other person, and will properly acknowledge the use of any outside resources. Any breach of academic integrity is grounds for a grade of

No Credit in academic courses and/or dismissal. Cambridge College Academic Catalog.