Negotiation & Conflict Management (BSM 465)

Term: 2015-2016 Summer

Faculty

Steven J. Kelley M.M.Show MyInfo popup for Steven J. Kelley M.M.

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Schedule

Sat-Sun, 9:00 AM - 5:00 PM (6/4/2016 - 6/5/2016) Location: CAMB CA01 204
Sun, 9:00 AM - 5:00 PM (6/19/2016 - 6/26/2016) Location: CAMB CA01 204
Sun, 9:00 AM - 3:30 PM (7/10/2016 - 7/10/2016) Location: CAMB CA01 204

Description

Networked organizations present different challenges for the negotia?tion and conflict resolution skills of managers. The fact that today's networked organizations are less hierarchical and more global makes negotiation at every level a necessity and increases the potential for conflict, while the lack of face-to-face communication and long-standing relationships make the resolution of conflict more difficult. This course examines the basic theories of integrative bargaining and problem solving and helps extend these models to the current reali?ties of distributed work and collaboration. Through case studies and experiential exercises students analyze the processes of diagnosing conflict, planning for negotiation, and implementing solutions within networked organizations; and develop conflict resolution skills.